Returns Policy

Under the EC Distance Selling Directive, you have the right to cancel a contract for your purchase within 7 working days of delivery. You do not need to give any reason for cancelling your contract, nor will you have to pay any penalty. You cannot cancel your contract if the goods you have ordered are audio or video recording or computer software, and you have taken these items out of the sealed packages in which they were delivered to you.

To cancel a contract, write “Cancel Contract” on the back of the invoice. Package the items securely, and send them to us complete with invoice/receipt within seven working days following delivery. We request that you email us at sales@inkexperts.co.uk to inform us that you are returning goods before you send them. 24 hours advance warning is required for returns. The return address is:

Ink Experts LTD,
Unit 6C Wednesfield Business Park
Waddens Brook Lane
Wednesfield
Wolverhampton
WV11 3SF

We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless the item was delivered to you in error. You should be aware that once the delivery process begins, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When notice of your cancellation and the goods are received, a refund of the relevant part of the purchase price for that item will be issued within 30 days provided that the goods in question are returned by you, and received by Ink Experts in the condition they were in when delivered to you. If you do not return the goods delivered to you, or do not pay the costs of delivery, Ink Experts are entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

All goods supplied by Ink Experts ltd are warranted to be sound of workmanship and materials, and suitable for the purpose in which they were designed under fair conditions. Our liability under this Warranty will be limited to the replacement, repair or issue of credit against any goods acknowledged by us to be faulty, provided that such faults have not been caused by misuse of the goods or negligent handling of them.
Customers must have emailed an Ink Experts technical support advisor before any returns can be initialised due to the technical nature of the products sold. With the support of our technical team, all steps which they advise must be taken to attempt the correct use of any item sold by Ink Experts. If the item is then deemed faulty by Ink Experts the returns process can begin.

Any cost incurred during the return process (ie, courier costs) is to be paid by the customer. Ink Experts do not offer a courier service for return items.

In the event of an item being damaged in transit a customer must either refuse delivery, or make sure it is noted on the driver’s delivery notes that a parcel is damaged before signing for the item. All items, including the box in which it arrived must be retained for inspection purposes. Photographs of the damage may be asked for by a member of staff so that Ink Experts can make a claim against the delivery firm for any damage incurred. A replacement, refund or credit will be issued upon a successful claim.

If an item has been sold by the original purchaser the warranty does not pass on to the new owner, nor can the original owner claim on this warranty any further.

Digital items, such as ICC profiles, cannot be cancelled or refunded as delivery of these items is made instantly.

Conversion of a printer for DTF will instantly invalidate the warranty and no returns can be accepted.

All returns must be packaged in the original retail packaging. Should the original retail packaging have been discarded suitable packaging material must be provided by the customer.

Ink Experts take no responsibility for any damage sustained in transport.

Restocking fees of up to 20% will apply to orders returned due to;

• Items purchased in error.
• Incompatible components – eg, elements ordered for incompatible presses / printer bundles used with Mac OSX.
• Change of mind – outside of the 7 day distance seller regulations.
• Items returned without the original retail packaging.

• Printers sold by Ink Experts ltd are brand new, unless otherwise stated, and are covered by a manufacturer’s 12-month warranty. Ink Experts ltd cover this warranty for the first 30 days from the date of purchase. After this date the warranty lies with the manufacturer. This means any returns made to Ink Experts after 30 days will be dealt with by the manufacturer in question.
• Ink Experts recommend a printer be used every 3 days to keep the printing heads free from ink blockages.
  Failure to do so may invalidate your warranty.
• If a printer has been sold by the original purchaser the warranty does not pass on to the new owner, nor can the original owner claim on this warranty any further.
• Ink Experts are not liable for the time it may take for a manufacturer to assess a returns claim, nor can Ink Experts overrule the manufacturers final verdict on a return if the warranty is ruled to be invalid.
• The use of alternative consumables such as compatible ink cartridges, refillable ink cartridges or a continuous ink system (CIS) may invalidate the manufacturer’s warranty. This is at the owners / buyers own risk. Customers are advised to contact the printer manufacturer if they have any concerns about this.
• Any returns within the 30 day grace period will be replaced/repaired/credited by Ink Experts as long as the following conditions are met;

     Replacement

1. The printer is returned in the original box, in the same condition in which it was received by the customer, and has been deemed faulty due to a manufacturing default by a member of the Ink Experts Technical Support Staff. 
2. All included Ink Experts instructions have been followed correctly. 
3. No damage has been caused due to negligence or incorrect use by the end user. 
4. The printer has been returned within the 30 day grace period. 

     Repair

1. The printer is returned in the original box, in the same condition in which it was received by the customer, and has been deemed faulty due to an unspecified defect by a member of the Ink Experts Technical Support Staff. 
2. All included Ink Experts instructions have been followed correctly. 
3. No damage has been caused due to negligence or incorrect use by the end user. 
4. The printer has been returned within the 30 day grace period. 

     Credit/Refund

1. The printer is returned in the original box, in the same condition in which it was received by the customer, completely unused or opened. 
2. No damage has been caused due to negligence or incorrect use by the end user. 
3. The printer has been returned within a 7 day grace period. 

Warranty Coverage
Ink Experts provides a 12-month Return to Base Warranty for the IE-30 Desktop DTF Printer, effective from the date of purchase. This warranty covers manufacturing defects and faults in specified components under normal usage and maintenance conditions.

Covered Components & Duration

• 12 Months:

  • Mechanical components including motor bands, main board, and power board.

• 6 Months:

  • Print head – repair or replacement covered only if failure is not due to user error or negligence.

• 3 Months:

  • Consumable parts including dampers, motors, ink tanks, and encoder strip.

Included Maintenance Kit
Each printer is supplied with a comprehensive spares box and a cleaning kit, designed to support users in carrying out routine maintenance as required.

Maintenance Requirements
To maintain warranty validity, users must adhere to the following:

• Dampers should be replaced every 3 to 6 months to ensure optimal performance.

• The printer must be left powered on when not in use, allowing the white ink circulation system to operate continuously.

  • Failure to do so will invalidate the warranty.

• The printer is designed for daily use, but can remain idle for up to 7 consecutive days only if the auto-clean function has been enabled within the print software.

  • Extended periods of inactivity beyond this without proper maintenance will invalidate the warranty.

Usage & Monitoring
The IE-30 printer automatically logs detailed operational data, including but not limited to:

• Print job timestamps

• Print lengths and ink usage

• Head cleaning cycles

• Overall operational time

By using the IE-30, the customer agrees that Ink Experts has the right to collect, store, and analyze this data for:

• Warranty enforcement

• Research and development

• Product improvements

• Marketing analysis

Warranty Exclusions
This warranty does not cover:

• Malfunction or damage resulting from improper maintenance or misuse

• Use of non-approved inks or accessories

• Failure to follow usage and cleaning guidelines as detailed above

• Print head damage caused by user error or neglect

• Consequential or incidental damage

Warranty Invalidation
The warranty will be void if:

• The printer is not maintained as advised

• The printer is left unused for extended periods without auto-clean enabled

• The printer is powered off, disrupting the white circulation system

• Consumables are not replaced at the recommended intervals

Service & Returns
All warranty-related service is provided on a Return to Base basis. The customer is responsible for shipping the printer to Ink Experts for inspection and service.

For assistance or to make a warranty claim, please contact our support team with your printer’s serial number and proof of purchase.

Heat presses sold by Ink Experts ltd are brand new, unless otherwise stated, and are covered by a manufacturer’s 12-month warranty. Ink Experts ltd cover this warranty for the first 30 days from the date of purchase. After this date the warranty lies with the manufacturer. This means any returns made to Ink Experts after 30 days will be dealt with by the manufacturer in question.

If a heat press has been sold by the original purchaser the warranty does not pass on to the new owner, nor can the original owner claim on this warranty any further.

Ink Experts are not liable for the time it may take for a manufacturer to assess a returns claim, nor can Ink Experts overrule the manufacturers final verdict on a return if the warranty is ruled to be invalid.

Heating elements are considered a consumable product and are therefore only warranted for 30 days.

Any returns within the 30 day grace period will be replaced/repaired/credited by Ink Experts as long as the following conditions are met;

Replacement

1. The heat press is returned in the original box, in the same condition in which it was received by the customer, and has been deemed faulty due to a manufacturing default by a member of the Ink Experts Technical Support Staff. 
2. All included Ink Experts instructions have been followed correctly. 
3. No damage has been caused due to negligence or incorrect use by the end user. 
4. The heat press has been returned within the 30 day grace period. 

     Repair

1. The heat press is returned in the original box, in the same condition in which it was received by the customer, and has been deemed faulty due to an unspecified defect by a member of the Ink Experts Technical Support Staff. 
2. All included Ink Experts instructions have been followed correctly. 
3. No damage has been caused due to negligence or incorrect use by the end user. 
4. The heat press has been returned within the 30 day grace period. 

     Credit/Refund

1. The heat press is returned in the original box, in the same condition in which it was received by the customer, completely unused or opened. 
2. No damage has been caused due to negligence or incorrect use by the end user. 
3. The heat press has been returned within a 7 day grace period. 

All sublimation blanks should be examined immediately upon receipt. If a defect is found on the item (this excludes packaging damage) the item can be returned for exchange or refund within 7 days of the purchase date. All returns must be pre-authorised by Ink Experts.

All paper should be examined immediately upon receipt. If a defect is found on the item (this excludes packaging damage) the item can be returned for exchange or refund within 7 days of the purchase date. All returns must be pre-authorised by Ink Experts.